Shipping policy

Shipping Policy

Last updated: September 11, 2026

At Gracia y Café, we carefully prepare and package every order before it is shipped. This policy explains our order processing and shipping practices.

Shipping Destinations

We currently ship orders to:

United States
Puerto Rico
Canada

For customers in the Dominican Republic, we may ship orders to a Miami mailbox/casillero service provided by the customer.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Some handmade or specially prepared items may require additional processing time. If additional time is needed, this will be indicated in the product listing or communicated to you.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping destination, order size, weight, and the available shipping method.

The available shipping options and applicable costs will be displayed before you complete your purchase.

Delivery Times

Delivery times depend on the shipping method selected, destination, and shipping carrier.

Any delivery timeframes shown at checkout are estimates and are not guaranteed.

Shipping delays may occur due to weather, holidays, carrier delays, incorrect addresses, customs processing, or circumstances outside of our control.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

Gracia y Café is not responsible for delays, additional shipping charges, or packages that cannot be delivered because an incorrect or incomplete address was provided.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the package needs to be shipped again.

Tracking Information

When tracking information is available, it will be provided to you by email after your order has shipped.

Please allow some time for tracking information to update after your package has been accepted by the carrier.

Lost or Delayed Packages

Once an order has been shipped, it is in the possession of the shipping carrier.

If your package is significantly delayed or appears to be lost, please contact us at graciaycafe@gmail.com so we can help you review the available tracking information.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building's management, or the shipping carrier.

Gracia y Café is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

International & Customs Charges

For orders shipped to Canada or other destinations outside the United States, additional customs duties, taxes, or fees may apply.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer.

Gracia y Café does not control these charges and cannot guarantee how quickly a package will clear customs.

Damaged Packages

Please inspect your package when it arrives.

If your package appears to have been damaged during transit, please contact us at graciaycafe@gmail.com as soon as possible and provide your order number and photographs of the package and item.

We will review the situation and assist you according to our applicable policies.