Return & Refund Policy

We want you to love your Gracia y Café purchase. If you need to return an eligible item, please review the guidelines below.

Returns

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused and unworn
• In the same condition in which you received it
• In its original packaging, when applicable
• Accompanied by your receipt or proof of purchase

Customers are responsible for return shipping costs. Gracia y Café does not provide free return shipping for returns due to preference, change of mind, or similar reasons.

To request a return, please contact us at graciaycafe@gmail.com before sending your item back. Items returned without first requesting a return may not be accepted.

Return address:
[RETURN ADDRESS WILL BE PROVIDED WITH YOUR RETURN INSTRUCTIONS]

Handmade Items

Because our handmade pieces are individually created and may be made in limited quantities, handmade items must be requested for return within 7 days of delivery.

Handmade items must be unused and returned in their original condition and packaging.

Customers are responsible for return shipping costs.

Curated & Seasonal Bundles

Curated bundles and seasonal bundles are final sale and cannot be returned or refunded.

Our bundles may include seasonal products, limited-quantity items, and unique handmade pieces. Because the contents of these collections may vary, we are unable to accept returns or exchanges on these products.

Please review the product description carefully before purchasing a bundle.

Digital & Downloadable Products

All digital and downloadable products are final sale and non-refundable.

Because digital products are delivered electronically, we cannot offer refunds once a digital product has been purchased or downloaded.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at graciaycafe@gmail.com so we can review the issue and make it right.

Please include your order number and, when applicable, photos of the damaged or incorrect item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund to your account.

Exchanges

We do not offer exchanges.

If you would like a different product, you may return an eligible item according to the return policy above and place a new order separately.

Sale Items

Unless otherwise stated on the product listing, sale items are final sale and are not eligible for return or refund.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.