Privacy policy

Privacy Policy

Last updated: September 10, 2026

At Gracia y Café, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or otherwise interact with our store.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our online store.

Personal Information We Collect

When you visit our store, make a purchase, create an account, contact us, or otherwise interact with Gracia y Café, we may collect certain information about you.

The information we collect may include:

Your name
Billing and shipping address
Email address
Telephone number, if you provide one
Payment and transaction information
Order information and purchase history
Account information, if you create an account
Information you provide when contacting us
Information you provide when participating in promotions, giveaways, surveys, or other activities
Information about how you interact with our website

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages viewed, and information about how you interact with our website.

How We Use Your Personal Information

We use your personal information to provide our products and services and operate our business.

We may use your information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Communicate with you about your orders or account
Respond to your questions and customer service requests
Provide products, services, and information you request
Improve and personalize your shopping experience
Maintain and improve our website
Prevent fraud and protect the security of our store
Comply with applicable legal and regulatory requirements
Send marketing communications when you have provided appropriate consent or where otherwise permitted by law

How We Share Your Personal Information

We may share your personal information with service providers and other third parties when necessary to operate our business and provide our services.

For example, we may share information with:

Shopify, which provides the technology used to operate our online store
Payment processors and financial institutions
Shipping and delivery providers
Website and technology service providers
Email and marketing service providers
Analytics providers
Other apps and services that help us operate our store
Government authorities or other parties when required by law

We do not sell your personal information as a business practice.

We may also disclose information when necessary to protect our rights, prevent fraud or abuse, protect the safety of our customers or others, or comply with legal obligations.

Shopify

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Your information may be processed through Shopify and through the services and applications connected to our Shopify store.

Shopify may collect and process personal information in accordance with its own privacy practices.

Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website, and improve your shopping experience.

Cookies may also be used for analytics, advertising, or marketing purposes where applicable.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Marketing Communications

If you choose to subscribe to our email list or otherwise provide consent to receive marketing communications, we may send you information about:

New products
Special offers
Promotions
Collections
Gracia y Café news and updates
Other content we believe may be relevant to you

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at graciaycafe@gmail.com.

Payments

When you make a purchase through our store, your payment information is processed by our payment providers.

We do not normally have access to your complete credit card or payment account information.

Payment providers may collect and process your information according to their own privacy policies.

Order and Shipping Information

When you place an order, we use the information you provide to process and deliver your purchase.

This may include sharing necessary information, such as your name and shipping address, with shipping and fulfillment providers.

We may retain information about your purchases for business, accounting, customer service, and legal purposes.

Digital Products

When you purchase a digital or downloadable product from Gracia y Café, we may collect information necessary to process your purchase and provide access to your digital product.

We may use third-party services or Shopify apps to deliver digital products and downloads.

Handmade and Custom Information

If you voluntarily provide information related to a handmade, personalized, or custom order, we will use that information only as reasonably necessary to process and fulfill your order and provide customer service.

Please do not provide sensitive personal information that is not necessary to complete your purchase.

Customer Accounts

If you create an account with Gracia y Café, we may collect and store information associated with your account, such as your name, email address, shipping information, and purchase history.

You are responsible for maintaining the confidentiality of your account information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When personal information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal and business requirements.

Data Security

We take reasonable measures to protect the personal information we collect.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Please understand that we cannot guarantee absolute security of your personal information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us at:

graciaycafe@gmail.com

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us at graciaycafe@gmail.com so that we can take appropriate action.